How to Ship Your Items with Redwood SCS: Arrival Date, Dimensions & Ordering in OTM

Overview:
This article helps you prepare your shipment with Redwood SCS by confirming your shipment’s arrival date, collecting package dimensions, and guiding you on how to place your order through the OTM system.

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Step 1: Confirm Your Arrival Date

To ensure smooth handling and timely delivery, please provide us with the expected arrival date of your shipment. This information helps our team schedule resources for unloading and storage if needed.

• What to provide:
  • Estimated arrival date (MM/DD/YYYY)
  • Preferred delivery time window, if any (e.g., 9 AM - 12 PM)

Step 2: Provide Shipment Dimensions

Accurate package dimensions ensure proper space allocation and handling. Please send us:

• Number of packages
• Dimensions of each package (Length x Width x Height in inches or centimeters)
• Weight of each package (in pounds or kilograms)

Step 3: Place Your Order in OTM

Our Order Management System (OTM) streamlines your shipping process. Follow these steps:

1. Log in to the Redwood SCS OTM portal using your assigned credentials.
   [Insert link to OTM portal]
2. Create a new shipment order:
   • Select the service type (standard, expedited, etc.)
   • Enter shipment details including origin, destination, and arrival date
   • Input each package’s dimensions and weight
   • Add special instructions if applicable (fragile, hazardous materials, etc.)
3. Review and submit your order. You will receive an order confirmation and tracking details within 24 hours.

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Additional Tips

• Double-check all dimensions and weights before submission to avoid delays or extra charges.
• If you have multiple shipments arriving on the same day, submit separate orders for each.
• Contact Redwood SCS Customer Support if you need help accessing OTM or if your shipment contains special cargo.

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Need further assistance?
Contact Redwood SCS Support at [e-mail] or call [phone].